At Carthage Premium Club, we are committed to providing our members with premium digital consulting and support services in the area of international shopping, forwarding, customs guidance, and exclusive buying advice. Since our services are delivered exclusively online — through consultations, personalized recommendations, and tailored guidance — there are no physical products involved, and therefore no returns of goods are applicable.
This policy is designed to ensure transparency, protect both parties, and clarify the conditions under which refunds may or may not be issued.
1. General Principles
- All services offered by Carthage Premium Club are intangible and non-returnable, as they consist of expert knowledge, digital instructions, and consulting sessions.
- By purchasing a service, you acknowledge that you are buying access to information, strategies, and personalized guidance, not a physical item.
- Our mission is to deliver premium consulting experiences, built on clear communication, accurate service descriptions, and reliable delivery of promised digital solutions.
2. Refund Eligibility
Refund requests will be considered in specific situations, including but not limited to:
- Technical errors on our side — if a system issue, billing mistake, or platform failure prevented you from accessing the purchased service.
- Service not delivered as described — if the consultation or guidance you received was substantially different from the description provided at the time of purchase.
- Pre-cancellation — if you cancel your request before we have begun preparing or delivering the service.
3. Non-Refundable Situations
Refunds cannot be issued in the following cases:
- Service already delivered — once a consultation, guidance document, or personalized instruction has been provided in full or partially, it cannot be refunded.
- Expectation mismatch — if dissatisfaction arises because the client expected results beyond the described scope of service (e.g., physical delivery when only consulting is offered).
- Third-party delays or failures — if issues occur due to external platforms, courier services, forwarding companies, or customs agencies outside of our control.
- Missed appointments — if the client fails to attend a scheduled consultation without prior notice.
4. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
- Contact us at help@crthg-prmm-clb.site within 7 calendar days of purchase.
- Provide the following information:
- Your full name and contact details.
- Order reference number.
- The service purchased.
- A clear explanation of the issue.
- Our support team will review your request and respond within 5 business days.
- If approved, refunds will be processed using the same payment method used for the original transaction. Processing times may vary depending on your bank or payment provider.
5. Partial Refunds
In certain cases, a partial refund may be offered if:
- The service has been partially delivered but not completed.
- There was an error in the scope or duration of the service provided.
The amount of the partial refund will be determined individually, based on the portion of the service already completed.
6. Commitment to Fairness and Transparency
- We carefully review each request and aim to resolve disputes fairly and respectfully.
- Our mission is to provide premium-level digital consulting and ensure that every member feels supported throughout their international shopping journey.
- By maintaining a transparent and consistent policy, Carthage Premium Club builds long-term trust and loyalty with its members.
